You can apply for a new electricity connection under the applicable tariff online through the JBVNL Consumer Portal or by visiting the concerned Electric Supply Subdivision Office. The application must be accompanied by the prescribed documents and applicable charges/security deposit.
Documents Required:Additional documents may be required depending upon the consumer category.
The timeline for releasing a new connection is governed by applicable regulations and depends upon the category of connection, availability of infrastructure, and completion of documentation and fee deposit.
You can track the application status online through the JBVNL Website / Suvidha Portal using the Application Reference Number or Mobile Number, or by contacting the concerned office.
Yes. Temporary connections may be provided for construction activities, events, exhibitions, religious functions, and other temporary requirements, subject to applicable regulations.
An application for load enhancement can be submitted online or at the concerned office. Requests for category change can be submitted with supporting documents for verification and approval.
Technical feasibility and applicable charges will be assessed, which need to be paid by the consumer.
Applicable dues must be cleared before processing the transfer request.
The new owner must apply for a change of name along with ownership documents, identity proof, and other prescribed documents similar to a new connection application.
A request along with supporting documents may be submitted for correction of consumer details through the online consumer portal or concerned office.
Self-correction has not been enabled for consumers due to data safety and security reasons.
Consumers can access and download their latest bills from the Consumer Portal using their Account Number / Consumer Number.
Bills can be paid and payment receipts obtained through:
Online Payment Modes:You may download the bill from the online Consumer Portal. Alternatively, you can contact the Customer Care Centre, register a complaint through the available grievance channels, or visit the concerned office for assistance.
A delayed payment surcharge may be applicable. Continued non-payment may lead to disconnection of supply as per applicable regulations.
You should retain the transaction reference number and reverify the payment status.
If the payment is still not updated within an hour, register a complaint through Customer Care or the Online Consumer Portal for verification.
Consumers can raise a complaint through the Online Consumer Portal or at the concerned Division Office for any bill revision related issue.
The concerned officer will verify the bill details and make revisions only if applicable.
Consumers can apply for a Smart Meter online through the JBVNL Website or Consumer Portal by filling out and submitting the prescribed online form.
Consumers can view their daily and monthly electricity consumption details through the Online Consumer Portal using their Account Number.
Consumers can also make online payments for their prepaid Smart Meter connections through the portal.
Consumers should immediately report any meter damage, tampering, display issues, or other meter-related problems to the JBVNL Office or Customer Care Centre for inspection and necessary corrective action.
You can register a meter complaint through:
The meter will be inspected and appropriate action will be taken as per applicable procedures.
Billing and meter replacement will be handled in accordance with applicable regulations and approved procedures.
A meter testing request can be submitted through the concerned office upon payment of applicable charges, if any.
Consumers may apply online through the designated solar application process as per prevailing net metering regulations. The process gets completed within a month.
Consumers will get a subsidy for their Solar Net Metering connection at the following rates:
Consumers will get the final Net (Import / Export) Energy Bill at the end of each Financial Year, and the amount will be adjusted during the year-end settlement process.
Consumers may contact JBVNL for registering complaints through the following channels:
Complaint status can be tracked online through the JBVNL Website, Consumer Portal, or Self Care Mobile App using the Complaint Reference Number and Account Number provided at the time of registration.
You can report an emergency situation by contacting the Centralized Call Centre or through:
JBVNL Website → Consumer Complaint Section → Emergency Complaints
A valid mobile number and incident location are required while registering the complaint.
Consumers can get information regarding planned shutdowns through:
Consumers may report suspected electricity theft, meter tampering, or unauthorized electricity connections by registering "Theft Related Complaints" under the Complaint Registration Section.
Consumers may approach higher authorities within JBVNL or the Central Grievance Redressal Forum Offices established under JSERC Regulations.
Grievance Redressal Forum Offices are available at: